Cancellation policies - On Customers

Service providers can choose between these cancellation policies

"Full refund" definition below are the remaining funds less SPs percentage of non refundable deposit, subject to dispute.
Only in special curcumstances or by invitation only if a service provider is upgarded to "EVENTDA TRUSTED" status, a service provider is able to dictate a non refundable percentage of booking fee

• A
  • Easy
• A1
  • Full refund would be provided if cancelled 24 hours before 12am of the event date.
• A2
  • No refund would be returned if customer cancels less than 24 hours of event commencement. OR if event is booked for several days, no refund would be provided for the first day of the event only. The other days would be refunded
• A3
  • For a an event booked for several days. Eg, 5 days event, and the customer wants to cancel the service after day 1, same 24 hour cancellation policy would apply to the remaining days
• A4
  • Tax and service charges are not refundable
• B
  • Moderate - 5 Days
• B1
  • Full refund would be provided if cancelled 5 days before 12am of the event date.
• B2
  • No refund would be returned if customer cancels less than 5 days of event commencement. OR if event is booked for several days, no refund would be provided for the days included in the min 5 days cancellation notice. The other days would be refunded
• B3
  • For a an event booked for several days. Eg, 10 days event, and the customer wants to cancel the service after day 1, same 5 day cancellation policy would apply to the remaining days
• B4
  • Tax and service charges are not refundable
• C
  • Moderate - 30 Days
• C1
  • Full refund would be provided if cancelled 30 days before 12am of the event date.
• C2
  • No refund would be returned if customer cancels less than 30 days of event commencement. OR if event is booked for several days, no refund would be provided for the days included in the min 30 days cancellation notice. The other days would be refunded
• C3
  • For a an event booked for several days. Eg, 32 days event, and the customer wants to cancel the service after day 1, same 30 day cancellation policy would apply to the remaining days
• C4
  • Tax and service charges are not refundable
• D
  • Moderate - 60 Days
• D1
  • Full refund would be provided if cancelled 60 days before 12am of the event date.
• D2
  • No refund would be returned if customer cancels less than 60 days of event commencement. OR if event is booked for several days, no refund would be provided for the days included in the min 30 days cancellation notice. The other days would be refunded
• D3
  • For a an event booked for several days. Eg, 62 days event, and the customer wants to cancel the service after day 1, same 60 day cancellation policy would apply to the remaining days
• D4
  • Tax and service charges are not refundable
• E
  • Strict - 30 Days
• E1
  • 50% refund would be provided if cancelled 30 days before 12am of the event date.
• E2
  • No refund would be returned if customer cancels less than 30 days of event commencement. OR if event is booked for several days, no refund would be provided for the days included in the min 30 days cancellation notice. The other days would be 50% refunded
• E3
  • For a an event booked for several days. Eg, 32 days event, and the customer wants to cancel the service after day 1, same 30 day cancellation policy with 50% refund would apply to the remaining days
• E4
  • Tax and service charges are not refundable
• F
  • Strict - 60 Days
• F1
  • 50% refund would be provided if cancelled 60 days before 12am of the event date.
• F2
  • No refund would be returned if customer cancels less than 60 days of event commencement. OR if event is booked for several days, no refund would be provided for the days included in the min 60 days cancellation notice. The other days would be 50% refunded
• F3
  • For a an event booked for several days. Eg, 62 days event, and the customer wants to cancel the service after day 1, same 60 day cancellation policy with 50% refund would apply to the remaining days
• F4
  • Tax and service charges are not refundable

• G
  • For 24 hour option service providers
• G1
  • Service provider will no be penalised(Financially) if cancellation was made within 10%(roundupt to the closest integer) of the time between acceptance of job to the event date.
    i.e - If customer books a service for an event that would commence in 100 days time, Service provider would not be penalised(financially) if cancellation was made in the first 10 days.
• G2
  • Policy G1 limited to a time limit of 14 days before event commencement. Any cancellations done within 14 days of event commencement, SP can be penalised with a fine of USD 100.
    i.e - If customer books a service for an event that would commence in 13 days time, Service provider would be penalised if cancellation was made.
• G3
  • Based on Policy G1, SP would not be penalised if they meet the criterias stated in G1, however it is limited to only 2 times in a period of 12 months (from the first cancellation).
    i.e - if a cancellation was done by SP 3 times in the period of 12 months that meets the critrea not to be penalised in G1, SPs would only not be penalised for the first 2 times, however they would be fined USD100 for the 3rd cancellation.
• G4
  • When a Service provider makes a cancellation-
• i.
  • An automated review will be posted to your listing's profile indicating that you canceled one of your reservations. These reviews can't be removed, but you can always write a public response to clarify why you needed to cancel.
• ii.
  • Unavailable/blocked calendar: Your calendar will stay blocked and you won't be able to accept another booking for the same dates of the canceled reservation.
• iii.
  • Loss of eligibility for 'EVENTDA TRUSTED' status: You won't be eligible to earn 'EVENTDA TRUSTED' status for one year after your most recent cancellation.